50 Years of Francesco Group Hairdressing Salons


Booking Policies

Deposit Policy

Please note that a deposit may be required to book your appointment. This deposit is used to secure your booking and is a part payment towards your service.

You are eligible for a full refund should you cancel your appointment within 48 hours of your appointment, as per our cancellation policy. The refund will be made via the original payment method only.

If a cancellation is made with less than 48 hours notice before the appointment, the deposit becomes non-refundable.

Deposits can be made via cash or a card payment made either in the salon, over the phone or via an online payment link.

Should you wish to discuss this policy further, please speak to a member of the salon team, who will be happy to assist you.

Cancellation Policy

Please be aware that we require a minimum of 48 hours notice to cancel an appointment at the salon.

We understand that sometimes unexpected events occur and you may need to rearrange your appointment. We kindly request that you provide as much notice as possible should you need to rearrange or cancel your appointment as last minute cancellations are harmful to our business as we lose the ability to re-sell that appointment space.

Should you give less than 48 hours notice of a cancellation, you may incur a cancellation fee or lose your booking deposit. We reserve the right to charge for appointments that are unattended without notice (no-show appointments).

If you have any questions regarding our cancellation policy, please speak to a member of the salon team who will be happy to assist you.

Skin Allergy Test Policy

A skin allergy test is required prior to any Colour or Technical Service if you are:

• A new client to Francesco Group
• An existing client wanting a colour change
• An existing client who has not had colour in the last 6 months

We require a skin allergy test to be carried out a minimum of 48 hours, to a maximum of 96 hours, before your appointment to ensure your protection and wellbeing.

If you do not have a valid and up-to-date skin test, we will be unable to carry out any colour or technical work at your appointment. Your health and well-being is our utmost priority. If we proceeded with your appointment without performing an Allergy Test, it would compromise your safety. We’re not prepared to do that under any circumstance.

For more information about Skin Allergy Testing you can read our Skin Test blog or ask a member of our team, who would be happy to assist you.

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