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50 Years of Francesco Group Hairdressing Salons




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Client Privacy Policy





At Francesco Group we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed.


What Information Does Francesco Group Collect and Why?

New Client Details


We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name, address and contact details, including email address and telephone number, date of birth and title. We also ask how you would prefer to be contacted (email, SMS text, telephone, post or none) regarding appointment information, news or possible promotions. We are interested to hear how you found out about Francesco Group, which may include who you were referred by and we like to record details of the age range you fall within for relevant marketing communication and updates if you opted in. We will never obtain information about you indirectly from sources outside our business.



Hair and Beauty Related Services


We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.



Appointment Confirmations and Reminders


We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.



Appointment Ratings and Reviews


After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.



Loyalty


We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.



Marketing


We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Some of our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.




Who Has Access to Data?

Your information may be seen and shared with salon team members if access to the data is necessary for the performance of their roles. For instance, the Front of House Coordinator may need your contact number to telephone you about your appointment or a Technician may need to check your colour service history prior to your visit.

The Accounts Team at Francesco Group Head Office receive and process transactional information and receipts from the salon.

Any compliments, comments or complaints may be dealt with via Head Office, so we may need your name, address, email and/or telephone number to respond to you.




How Does the Company Protect Data?

The company takes the security of your data seriously. The company has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties. These controls include the use of personal passwords for logging on to the Company’s Shortcut system and ensuring all information, documents and data created, saved or maintained on the Company’s computer system remains, at all times, the property of the Company.

Where the company engages third parties to process personal data on its behalf, they do so based on written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and company measures to ensure the security of data.




Data Processors and Data Locations

We use leading software solutions within our business to provide the services we’ve already listed. These software solutions store and process data in numerous locations outside our business premise.



Shortcuts Software


Shortcuts Software is our data processor which we use for booking appointments and taking payments. All debit card and credit card receipts are stored securely within the Accounts Department at Francesco Group Head Office in Stafford.




Enterprise Live


Enterprise Live is used for reporting purposes via our Accounts, Payroll & IT functions at Francesco Group Head Office in Stafford.




Enterprise Manager


Enterprise Manager is used for accessing client details via our IT function at Francesco Group Head Office in Stafford. Client information is hosted remotely on Shortcuts server.




How Long Does Francesco Group Keep Data?

At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself, however in some circumstances we may need to retain this information for example regarding legal purposes. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after two years.



Your Rights


You can:


• access and obtain a copy of your data on request;

• require the company to change incorrect or incomplete data; (Request to be made in-salon)

• require the company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and

• object to the processing of your data where the company is relying on its legitimate interests as the legal ground for processing.



If you would like to exercise any of these rights, please email the Data Protection Officer at: dpo@francescogroup.co.uk or complete the form below.




If you believe that the company has not complied with your data protection rights, you can complain to the Information Commissioner’s Office (ICO)






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