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Website Privacy Policy





We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.


Who Are Francesco Group?

Francesco Group (Hodings) Ltd, 1 The Green, Stafford, ST17 4BH

t: 01785 247175

e: headoffice@francescogroup.co.uk

w: https://www.francescogroup.co.uk




What Personal Data Do We Collect?

We may collect, store and use the following kinds of personal data:


(a)  Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

(b)  Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c)  Information that you provide to us for the purpose of registering with us (including name, address and contact details;

(d)  Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including name and contact details;

(e)  Any other information that you choose to send to us;



Contact Forms

There are several Contact Forms on our website, in order to contact us for varying reasons. Each form has an Opt-In checkbox, advising you of the information we collect and why? If this is not checked, the form cannot be send and the request cannot be processed by Francesco Group. No information is stored on our website server, but is stored in email format on our encrypted Gmail server.




Security of Your Personal Data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure HTTPS servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will never ask you for you password in any communications with you.




How Do We Use Your Personal Data?

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.


We may use your personal information to:


(a)  Administer the website;

(b)  Improve your browsing experience by personalising the website;

(c)  Enable your use of the services available on the website;

(d)  Send to you goods purchased via the website, and supply to you services purchased via the website;

(e)  Send statements and invoices to you, and collect payments from you;

(f)  Send you general (non-marketing) commercial communications;

(g)  Send you email notifications which you have specifically requested;

(h)  Send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(i)  Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j)  Deal with enquiries and complaints made by or about you relating to the website;

(k)    Other uses.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, SagePay.  You should only provide your personal information to SagePay after reviewing the SagePay privacy policy (available at https://www.sagepay.co.uk).  We will share information with SagePay only to the extent necessary for the purposes of processing payments you make via our website.




Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.


In addition, we may disclose information about you:


(a)  To the extent that we are required to do so by law;

(b)  In connection with any legal proceedings or prospective legal proceedings;

(c)  In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)  To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.




Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

You can edit your Cookie setting for using our website at our Cookie Policy page.




Embedded Content from Other Websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.




Google Analytics

When someone visits www.francescogroup.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We use Google Analytics IP Anonymisation (IP masking) which allows us to see a region where a user is located, but does not provide us with any personally identifiable information (PII). We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website, and the anonymous information Google collects is deleted after 26 months of inactivity.

View the Google Analytics Privacy Policy here.




Who We Share Your Data With?

We share your personal information with SagePay when making a purchase via the Francesco Group Website. See the SagePay Privacy Policy here).

We do share other information with other 3rd Parties when applying for a position within Francesco Group or when you become a client of a Francesco Group Hairdressing Salon.

See the Job Application Privacy Policy or the Client Privacy Policy for more information.




How Long Does Francesco Group Retain Your Data For?

We keep contact form entries for 12 months and customer purchase records for eight years.




What Rights You Have Over Your Data?

If you have an account on this site you can request to receive a copy of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.





Data Breach Procedures

To comply with current law and to follow good practice, we will notify you via email within 72 hours should we experince a Data Breach.




Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated.




Data Controller

The data controller responsible for our website is Francesco Group (Holdings) Ltd.


Our data protection registration number is Z8456610.










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